In the wake of 9/11 we have faced greater and greater security measures while flying, both internationally and domestically.  Politicians and committees have studied, lobbied, implemented, and changed procedures.  All in the name of national security.  The country is no doubt safer with these measures but are we, the customer, who used our credit card for the right to fly any safer? 

Any security practices are only as good as the people who operate them on a daily basis.  Employee moral for security personnel has dropped dramatically since September 11th.  They have to handle the ever present irate passenger whose dignity is walked on because they can’t bring their favorite hair gel.  This pressure from the customer is also a product of increased air fare, decreased amenities, and the entire production that is now the reality of flying.

Not only is our physical security in jeopardy, but also our financial security.  When we book our flight over the phone or internet we place ourselves in harm’s way.  The threat from online predators, thieves, and hackers is greater now than in any time in our history.

As Americans we place a high value on our freedoms.  It is our God given right to do what we want, when we want, and we become very indignant at anyone who tries to take those rights away.  However, some concessions have to be made because of that fateful day in September.  But is it too much to ask that if we have to suffer these new security measures that we will get the absolute best security in the world?  When we charge our fare to our credit card to embark on our journey shouldn’t we feel safer?

The problem is systemic.  Responsibility rests with all levels of the aviation industry, government, and the consumer.

The airline industry needs to be more understanding of both the concerns of its customers and the frustration of their security personnel.  If the customer is happy that will reflect in the attitude and effectiveness of the security system.

Customers will be more patient and friendly, security will have a better day at work, and airline personnel will fewer problems to deal with.  And for the health of the industry they will probably be more apt to use those precious credit cards.

Government needs to pass laws that first make sense and that secondly are enforceable.  Many politicians are more concerned about the many lobbyists than their constituents.  The government needs to understand that they are walking a fine line when taking away our liberties, even if it is necessary.  If the right laws are passed, which are not over restrictive than we, as Americans, will be able to better accept the sacrifices that have to be made to keep our country safe.

Finally, we as the consumer need to be less sensitive of our supposed indignities.  Just because we “paid good money” with our credit cards, does now give us the right to treat others shabbily.