Have you ever found yourself fuming after an airline experience and you just don’t know what to do?  Well, you’re not alone.  Every year, thousands of travellers are annoyed by some of the airline’s antics.  While most people don’t do anything about it, you shouldn’t be one of them!  Instead, learn how you can write a success complaint letter.  By writing a letter, you can let your voice be heard as well as potentially receiving airline tickets, refunds or even a letter back from the CEO.

Be smart – When you start writing your letter to the airline company, make sure that you don’t threaten or tell them that you’re never going to fly again.  This isn’t going to work.  Instead, keep your emotions to yourself and let them calmly know how you feel.

Be detailed – A letter isn’t complete without details.  Be as detailed as possible when it comes to the situation.  Was there a delay?  If so, how long was it?  How were you affected?  Was the staff rude?  Make sure you let them know everything that upset you and made your travel experience awful.

Be short – An airline company doesn’t want to open up a letter and read 25 pages of garbage.  Instead, try and keep your letter as short as possible.  Make it less than a page long.  If you can accomplish this, the airline complaint staff will be more entitled to read it.

Have evidence – If you have evidence of something that happened, let them see it, even if you have to make a copy.  Include your confirmation number, your seat number, etc.  The more evidence you have to support your argument, the better.

Ask for something- While writing your complaint letter, write something that you’d like in return.  Tell them that you’d either like a compensation, a discount, frequent flyer miles or something to make up for it.  Depending on your situation, the airline might bite or they might not.  If you’re complaining about something stupid like having no toilet paper in the bathroom, I highly doubt they will refund your ticket.  You have to be smart on this one.

When you finally think you’ve written a perfect complaint letter, make sure you send it out to the right airline department.  If you send it out to the wrong department, it may never get read.  Also make sure that you send it certified mail with a signature confirmation.  This will ensure you that they received it.  Never e-mail this, nothing usually happens.