Lufthansa: €2.7 billion in ticket refunds already paid

Lufthansa: €2.7 billion in ticket refunds already paid

Lufthansa: €2.7 billion in ticket refunds already paid

Within the present 12 months, the airways within the Lufthansa Group have thus far reimbursed round 2.7 billion euros to a complete of 6.3 million clients (as of 09.09.2020). In arithmetical phrases, round 1800 refunds per hour had been paid out final week. The justified claims obtained by Lufthansa in Germany by the tip of June have already been settled. Solely extra complicated circumstances requiring extra intensive processing are nonetheless excellent. These, too, can be accomplished within the close to future.

The variety of open ticket refunds fell to 1 million transactions. It ought to be famous that new reimbursement claims are always arising as a result of flights need to be cancelled or friends cancel because of journey warnings. Lufthansa at the moment receives 3 times as many functions as earlier than the pandemic. Due to this fact, the variety of open refund claims will proceed to develop dynamically, lower additional within the coming weeks, however won’t ever attain zero.

Lufthansa Group Airways is working constantly and intensively to additional velocity up the processing. To this finish, they’ve initiated many alternative measures. For instance, the capability of staff within the buyer facilities has been tripled, and in journey company gross sales it has even quadrupled. Quite a few staff from different departments have been activated to offer assist and have been launched from short-time working in return.

Moreover, clients can flexibly alter their journey plans. All fares of Lufthansa, SWISS, Austrian Airways and Brussels Airways may be rebooked as typically as desired with out incurring fees. This is applicable worldwide to new bookings on quick, medium and long-haul routes.

Lufthansa Group  Airways
Quantity of refunds paid in Mio. EUR 2,700
Variety of refunded tickets in Mio 6.3
Whole variety of pending refund requests (together with new requests) in Mio. 1.0

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